How do I make a payment?

You can either pay by credit or debit card over the phone, we accept visa, maestro and mastercard. Alternatively make a BACS payment directly into the Sky account, however you will need to fax in a remit with your account number. BACS details we provide are as follows:

Royal Bank of Scotland

ROI Bank Details

Alternatively, it is possible to pay by cheque. Cheque should be made payable to Sky Business. Please also write the account number of the bank and post it to the Sky Business address.

How can I change my payment date?

You can change your payment date anytime after your first payment has been collected.

You can change it to any date between the 1st and 28th of the month and you will be billed any extra days on your next available billing date.

For example, if your payment date was the 10th of the month and you changed it to the 16th of the next month, for one month only you will have an additional six days to pay on top of that month's subscription.

Your monthly subscription should then continue to be taken on your new date every month at the standard price for your package.

If you would like to change your payment date please call our Customer Services team on 08442 411 111 (UK) or 0818 719 888 (ROI).

How can I update my payment details?

If you are the Sky Business account holder and it is your own payment details that you would like to change then please call us on the number below.

If you would like to set up a direct debit we can post you a Direct Debit Instruction, which you then need to complete and return to us. It will take 14 days for the direct debit to become active after we have received your instruction.

If you would like to change your payment details please call our Customer Services team on 08442 411 111 (UK) or 0818 719 888 (ROI).

When will I receive my bill?

If you are a new customer we will write to you detailing all the information you need about your first bill and subsequent bills as soon as your installation is complete and your viewing is set up.

You will receive your monthly statement or invoice 14 days before your payment is due.

For example if your payment were due on the 14th, your invoice would be issued on the 1st of each month. This is to allow sufficient time for you to make your payment.

How will I be billed for my Sky package?

You will be billed for your Sky subscription monthly in advance - this means that as soon as your installation is complete and your viewing is set up, we will write to you detailing all the information you need about your first bill and subsequent bills.

We will also confirm the current monthly rate for your chosen channel package, the period for which your first bill covers, the amount of your first bill and when it will be taken from your bank or credit card account.

We will also confirm what your next payment will be and the date it will be collected each month.

First bill for direct debit and credit card payments

You will be billed for your Sky subscription monthly in advance - this means that as soon as your installation is complete and your viewing is set up, we will write to you detailing all the information you need about your first bill and subsequent bills (if you are paying by Direct Debit).

We will also confirm the current monthly rate for your chosen channel package, the period for which your first bill covers, the amount of your first bill and when it will be taken from your bank or credit card account.

We will also confirm what your next payment will be and the date it will be collected each month.

I don't understand the period my bill covers

If you are a DTH customer you are billed monthly in advance.

For example if your payment date is the 1st January, your bill will cover the period from 1st January to 31st January; if it is the 15th January then it will cover the period from 15th January to 14th February.

If you are a SMATV customer you are billed in arrears.

For example if your payment date is the 1st January, your bill will cover the period from 1st December to 1st January; if it is the 15th January then it will cover the period from 15th December to 14th January.

I made a payment, but it is not on my bill

It may be that we have not yet had the opportunity to process your payment to your Sky account.

You may wish to consider paying by Direct Debit or credit card mandate to avoid any difference between the date that your payment becomes due and when we receive payment.

If you would like to pay by Direct Debit or credit card, please call our Customer Services team on 08442 411 111 (UK) or 0818 719 888 (ROI).

The amount on my bill is not the amount I expected

If you have made any changes to your viewing package or requested an adjustment to the day on which you are normally billed, there will be an adjustment to ensure that you are billed the correct amount.

This could result in your bill being more or less than your previous subscription bill but, as long as you don't request any more changes, this will run normally again from your next billing date.

Also check for any additional purchases you have made over and above your subscription.

If you are still unsure please call our Customer Services team on 08442 411 111 (UK) or 0818 719 888 (ROI).

How do I get my account reinstated after it has been blocked due to non-payment?

If your account has been blocked due to non-payment please call our Customer Services team on 08442 411 111 (UK) or 0818 719 888 (ROI) and we will arrange for payment to be taken by credit card.

Alternatively you can pay the outstanding amount at a bank or send us a cheque or postal order.

How will I be billed for Sky Box Office?

You will be billed for any Sky Box Office purchases on the next monthly invoice/statement you receive.

I was charged but did not view Sky Box Office

If you have booked a Sky Box Office event over the telephone, this will automatically be billed with your next month's subscription.

You can cancel your Sky Box Office event booking up to 5 hours before the event starts and receive a full refund. If you would like to cancel a Sky Box Office event please call our Customer Services team on 08442 411 111 (UK) or 0818 719 888 (ROI).

After this time (less than 5 hrs before the SBO event) we do not offer refunds on a Sky Box Office event that has been booked unless the programme is withdrawn by Sky or you have a technical fault with your Sky Box, which is confirmed by an engineer following a service call.

If you are experiencing technical problems with viewing any Sky Box Office event, please call our Customer Services team on 08442 411 111 (UK) or 0818 719 888 (ROI).

Find out more information on the terms and conditions of Sky Box Office events or refer to your subscription contract.

I've changed my package, how will that affect my billing?

If you have changed your package to add on any of our additional products i.e. HD Pack, At The Races, Movies Pack or a Sky Box Office Event - you may see an increase in your bill the following month. This is due to being billed for part of a month you add the service and also the price including your additional services the following month.

If you would like to query your bill please call our Customer Services team on 08442 411 111 (UK) or 0818 719 888 (ROI).