What is the Welcome Channel?

Check out the Sky Welcome channel 998. It's a great way to get to know Sky and discover how to make the most of your Sky features and services.

Enter '998' on your remote control and wait for the Sky Guide video to start. It lasts just nine minutes and the message at the foot of the screen will tell you when it's due to begin.

What is the TV Guide?

Your total TV guide - in the palm of your hand.

There's a brilliantly simple TV guide that you can get with the touch of a button, listing every single programme on every single channel for the next seven days.

It's constantly updated, so that you've got the very latest information - and it'll even make sure that you never miss a programme.

Here's our easy introduction to getting started...

1. Press 'TV Guide'
   You'll see a screen offering a series of options. Simply press the number key that corresponds to the listings you want to see - let's say you want to check out sports listings...
2. Press '4' for Sport
   Hey presto! All the sports channels lined up for you. Press the right arrow key to scroll forward in time through the listings, or the down arrow key to move down through the channels. See a programme you want Scroll to it so that it's highlighted in yellow, then...
3. Press 'Select'
   If the programme's yet to start, it will be placed in your personal planner. Now either:
   • Press the 'Sky' button. You'll return to what you were watching, and when the programme in your planner is about to start, a reminder will come up on your screen. Or
   • Press the red button to activate 'Autoview' - and your Sky box will switch straight to your programme for you when it starts!

Top Tip

Look for the easy-to-follow instructions at the bottom of the TV Guide screen - they'll show you how the colour buttons on your Sky remote can help you find your way around.

What is WiFi?

WiFi is wireless broadband internet and enables WiFi devices such as laptops, smart phones and tablet PCs to connect to the internet. WiFi gives you and your customers the ability to get online whilst in your venue.

What do I need to use WiFi?

All you need is a broadband enabled telephone line, a broadband router and a WiFi access point. We provide all of these as part of our standard setup to get your WiFi service up and running.

How do I get WiFi?

Our WiFi service is available at no additional charge when you take Sky Ultimate or Sky Base and just a monthly charge of £35 (ex VAT) if you do not have a Sky TV agreement.

Click here to register your interest in our WiFi service and we will do the rest.

Or call us on 08442 411 111.

What are the WiFi charges?

The charges relating to our WiFi service are shown below:

All charges shown are excluding VAT.

What is Sky 3D?

Sky 3D is the next revolution in television, enabling you to provide your customers with the best of TV in a more immersive way, with an incredible sense of depth that puts you and your customers the right in the heart of the action. It uses the latest technology to create a full 3D experience for your venue.

What do I need to watch Sky 3D?

All you need is a Sky+ HD box, a 3D ready TV and 3D glasses.

How do I get Sky 3D?

Sky 3D is available at no additional charge when you take Sky Ultimate.

Click here to join Sky online or download an agreement then send your completed contract to us and we will do the rest.

Or call us on 08442 411 111.

What is the HD Pack?

The HD Pack gives you access to the UK's widest range of High Definition channels with more sport coverage in HD than ever before, across 4 Sky Sports HD channels and ESPN HD.

How do I get the HD Pack?

HD pack is available at no additional charge when you subscribe to Sky Ultimate.

Join Sky online (Pubs UK/Pubs & Clubs NI only) or download an agreement then send your completed contract to us.

Alternatively, call us on 08442 411 111.

What is Sky+HD Box?

Sky+HD (High Definition) offers four times the picture quality of normal TV. It is television as you've never seen it before, vibrant colour, deep detail, amazing clarity and resonant sound. Our HD programmes show every detail, facial expression and movement, with selected programmes being broadcast in Dolby 5.1 surround sound (requires Dolby 5.1 surround sound system and speakers - not supplied by Sky).

How do I get Sky+HD Box?

For details on how to purchase Sky+ HD, please click on your relevant business type, found on the Package page.

How do I contact Sky Business?

If you would like to join Sky today, you require any assistance in choosing a package, or just need general information please call us on 08442 411 111 (UK) or 0818 719 888 (ROI).

How do I go interactive?

Provided your Sky Box is connected to a working telephone line, as a Sky Business customer you will be able to use most of the interactive services available to domestic customers.

You can access interactive services when a red button appears on your screen by pressing the red button on your remote control.

When there is no red button you won't be able to access any interactive services.

Please be aware that Sky Business customers cannot conduct financial transactions with Sky, e.g. purchasing box office events or paying your bill via interactive services. For financial transactions with Sky please call our customer service team on 08442 411 111 (UK) or 0818 719 888 (ROI).

How do I plan my viewing?

TV Guide

If you want to know what's on Sky, the TV Guide is your best friend.

Press TV Guide, then Select when All Channels is highlighted. Use the arrow buttons to scroll through different channels. Press Select to change to the highlighted channel.

Search & Scan

Don't want to miss any action Search & Scan lets you see what other programmes are on without interrupting your viewing.

Press Select while watching any programme. Use the arrow buttons to scroll through the listings. Press Select to change channel.

Personal Planner

When using TV guide or Search & Scan, if you see a programme you want to watch later just add it to your Personal Planner. An on-screen alert will remind you just before the programme begins.

While in TV Guide or Search & Scan use the right arrow button to highlight a future programme. Press Select to add the programme to your Personal Planner. Press the Sky button to return to the programme you were watching.

Favourites

You can create a list of your favourite channels by pressing the Services button on your remote. Then press 5 (Favourite Channels) and then mark your favourite channels by pressing the yellow button.

Once you've created a Favourites list, you can jump straight to the channels you use most. Whenever you're watching a programme, just press the blue button to scroll through your list and press select at any time to change channel.

How do I order Sky Box Office?

To order a Sky Box Office event please call us on 08448 245 000 (UK) or 0818 719 888 (ROI).

Sometimes there may be occasions when an event may not be available to a certain type of premises. Please call us on the number above to confirm that the event you are interested in is available.

Please read the Sky Box Office terms and conditions for Sky Business subscribers before ordering your event.

How do I change my channel package option?

If your agreement includes a choice of channels or packages and you would like more information about changing it you can either check out your current package online or you can us on 08442 411 111(UK) or 0818 719 888 (ROI).

Please note that if you change your channel package option you must remain on and pay for it for at least 30 days. Please refer to your subscription agreement for further Terms & Conditions.

Will I automatically receive new channels that are being launched?

The number and selection of channels available to you depends on the type of subscription agreement you have with Sky Business - this includes the type of premises and where you want to show Sky.

If you are a DTH customer you will receive new channels if they are offered in the package that you have chosen.

Where the channel is stand alone or you are a SMATV customer you will have to choose to receive a new channel.

We will let you know if there is an additional cost associated with receiving a new channel. Please refer to your subscription agreement for further Terms & Conditions.

How can I find out about the channels I currently receive?

Simply check out your current channel package options online or you can call us on 08442 411 111 (UK) or 0818 719 888 (ROI).

What is a DTH system?

With some of our commercial subscription agreements you can choose between two different channel distribution systems.

To decide which system is right for your business needs you need to consider whether you want to show a single channel at one time (DTH) or different channels at the same time (SMATV).

DTH = Single channel at one time:

With a single card, multi-channel system you can show one channel at a time (selected from your package of channels).

If you are entitled to show the service on more than one TV screen, you can show the same channel on one or more TV screens.

For example: a pub uses a single card, multi-channel system (DTH) to show a football match on all its TVs in the bar.

What is a SMATV system?

You can choose between two different channel distribution systems.

To decide which system is right for your business needs you need to consider whether you want to show a single channel at one time (DTH) or different channels at the same time (SMATV).

SMATV = Different channels at the same time:

A single channel, single card system allows you to distribute different channels at the same time on different screens throughout your premises.

For example: Hotels use our single channel, single card system (SMATV) to offer each of their guests a choice of channels in their hotel bedrooms.

If you would like more information on our SMATV subscription agreements please call us on 08442 411 111 (UK).

What is At The Races?

At The Races is a Sky channel that provides exclusive coverage of live UK and Irish racing, At The Races is the only place to see every race from some of the biggest meets of the year.

How do I get At The Races?

Depending on what subscription you have, At The Races can be purchased in addition to your existing package. To obtain this channel please call us on the number below so we can provide further assistance.

Sky Business Customer Care - 08442 411 111 (UK) 0818 719 888 (ROI).

What happens if I am not receiving certain channels?

Certain channels are only available with certain subscription types. If you are not receiving a channel you would like please call us on the number below to see which channels are available to you.

At times, loss of channels could be due to a number of reasons which include: your account being blocked due to non payment, a card being replaced or a box being replaced.

Sky Business Customer Care - 08442 411 111 (UK) 0818 719 888 (ROI).

I haven't received my Preview

A Preview magazine is only available for certain subscription types. If you are a Pub or Licensed subscriber and have still not received your Preview please call us on the details below and we will arrange for one to be sent to you.

Sky Business Customer Care - 08442 411 111 (UK) 0818 719 888 (ROI).